Frequently Asked Questions
Everything you need to know about your Illumicrate order.
How long does shipping take for new collections?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on customs processing.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that limited edition drops are eligible for store credit only.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are your garments ethically sourced?
Yes, we partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 60 minutes of placement. After this window, the order begins processing in our warehouse and cannot be changed.
Do you offer international shipping?
We ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.